Filing a Cargo Claim

Claims should be filed promptly to allow investigations to occur in a timely manner and must be submitted to Rome within 60 days of delivery (or at the time of loss in the case of non-delivery) so that it may be filed with the carrier of contract in a timely manner on your behalf.

• Any visible inconsistencies or shortages should be noted directly on the Bill of Lading (BOL) or the delivery receipt (POD) prior to the driver’s departure and signed by the receiver.
• In the event of a damage claim, we strongly encourage you to take pictures of the freight upon arrival ensuring the damages are clearly shown and including photos of how the product was packaged.
• Damages discovered upon unpacking the freight are considered concealed damages and must be reported to Rome within 24 hours of the delivery so Rome may alert the responsible carrier in a timely manner (due to strict timeline restrictions for concealed damage claims).
• All salvage must be retained until the claim investigations are completed. If disposal is required, you must advise Rome immediately and we will obtain written authorization from the carrier or their insurer to proceed beforehand.
• For your claim investigation to begin, all freight charges related to the shipment must be paid in full. Proof of payment is required as part of the claims package submitted:
  For Canadian shipments: O. Reg. 643/05 CARRIAGE OF GOODS | ontario.ca (see paragraph 12-ii)
  For US shipments: “ICC regulations prohibit withholding payment of freight bills because of a pending claim (Administrative Ruling No. 128)”
• Claims packages must be submitted with required supporting documentation no later than 9 months from the date of shipment; however, all claim intentions must be filed within 60 days of delivery or 9 months in the case of non-delivery.
• The following documentation must accompany the claim submission:
  • Submission of the claim in full on the next page (after clicking “NEXT” below)
  • Copy of the supplier invoice for the shipment outlining the cost of the damaged or shorted goods. Please note: if the claim is for repair costs, please enclose a repair estimate outlining all labour charges and cost of the replacement parts
  • Copy of the original signed Bill of Lading (BOL)/Proof of Delivery (POD)
  • For damage claims, please submit photos of the freight
  • Proof of freight payment for the shipment

Please be advised: Maximum liability may be $2.00 per pound unless otherwise specified. We kindly ask that you allow 30-90 days for the claim investigation process