Filing a Cargo Claim
Claims should be filed promptly to allow investigations to occur in a timely manner and
must be submitted to Rome within 60 days of delivery (or at the time of
loss in the case
of non-delivery) so that it may be filed with the carrier of contract in a timely manner
on your behalf.
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Any visible inconsistencies or shortages should be noted directly on the Bill of
Lading (BOL) or the delivery receipt (POD) prior to the driver's departure and
signed by the receiver.
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In the event of a damage claim, we strongly encourage you to take pictures of the
freight upon arrival ensuring the damages are clearly shown and including photos of
how the product was packaged and shipped if possible.
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Damages discovered upon unpacking the freight are considered concealed
damages and
must be reported to Rome within 24 hours of the delivery so Rome
may alert the
carrier immediately (due to strict timeline restrictions for concealed damage
claims).
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All salvage must be retained until the claim investigations are completed. If
disposal is required, you must advise Rome immediately and we will obtain written
authorization from the carrier or their insurer to proceed beforehand.
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For your claim investigation to conclude, all freight charges related to the
shipment must be paid in full. Proof of payment is required as part of the claims
package submitted:
For Canadian shipments: O. Reg. 643/05 CARRIAGE
OF GOODS | ontario.ca (see paragraph
12-ii)
For US shipments: "ICC regulations prohibit withholding payment of freight
billsbecause of a pending claim (Administrative Ruling No. 128)".
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Claims packages must be submitted with required supporting documentation no later
than 9 months from the date of shipment; however, all claim intentions must be filed
within 60 days of delivery or 9 months in the case of non-delivery.
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The following documentation must accompany the claim submission to be sent to the
responsible carrier. These documents are not required at the time the claim
is
submitted, however, will be required shortly thereafter:
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Submission of the claim in full on the next page (after clicking "NEXT"
below).
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Copy of the supplier invoice for the shipment outlining the cost of the
damaged or shorted goods. Please note: if the claim is for repair costs,
please enclose a repair estimate outlining all labour charges and cost of
the replacement parts.
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Copy of the original signed Bill of Lading (BOL)/Proof of Delivery (POD).
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For damage claims, please submit photos of the freight.
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Proof of freight payment for the shipment.
Please be advised: Maximum liability may be $2.00 per pound unless otherwise
specified. We kindly ask that you allow 30-90 days for the claim investigation
process